Magene.com Spring Festival Holiday Notice
Dear customers,
Thank you for your continued support for Magene! We would like to inform you of the Spring Festival holiday arrangements and related service adjustments:
Holiday time:
January 28 to February 4 (8 days in total). Some transport carriers will stop service in advance on January 23.
Order processing and transportation:
Wheel orders and some power meter orders (depending on the model): Orders between January 24 and February 4 will be processed in order starting from February 5.
Other products: For example, orders for cycling computers and lights will be shipped within 1-3 days.
After-sales and email replies:
Email reply (officialwebsite@magene.com): Handle pre-sales inquiries, Magene.com order inquiries and some after-sales issues, and it is expected to be replied within 48 hours.
During this period, your order processing time may be extended, and after-sales service and email replies may also be delayed. Thank you for your understanding and support!
Wish you a happy Chinese New Year!
Magene.com DTC Team
